Intercom alternative
Intercom alternative for social first businesses
Intercom is built for website chat and enterprise support teams. Stronos is built for businesses that live on Instagram DMs, Facebook comments, business SMS, and phone calls, with AI trained on your knowledge base.
- 7 day free trial
- No credit card required
- $19/mo
What you get
Why teams switch to Stronos
Social native inbox
Meet customers where they DM you, not only on your website widget.
AI from your knowledge base
Train on menus, policies, and FAQs instead of building ticket routing trees.
Keyword comment flows
Run LINK, PRICE, and BOOK triggers on Instagram posts with automatic DM follow ups.
Affordable for growing teams
From $19/mo with mix and match Social, SMS, and Voice plans.
Side by side
Stronos vs Intercom
| Feature | Stronos AI | Intercom |
|---|---|---|
| Instagram & Facebook DMs | Native | Limited / add on |
| Comment keyword automations | Built in | Not core |
| Business SMS & voice | Yes | Separate products |
| Setup for SMBs | Minutes | Weeks with admin |
| Starting price | $19/mo | Enterprise tiers |
How it works
Go live in four simple steps
No code and no engineering team. If you can fill out a form, you can set up Stronos.
- 1
Create your account
Sign up in minutes and choose the channels you want Stronos to cover: social, SMS, voice, or all of the above.
- 2
Connect your channels
Link Instagram, Facebook, your business number, and website chat. Stronos routes each conversation to the right assistant.
- 3
Train your AI
Add your services, FAQs, policies, and brand voice. Stronos uses it as the source of truth for every reply.
- 4
Go live & review
Stronos handles routine conversations while you review leads, jump in when needed, and refine over time.
7 day free trial. No credit card required. Plans from $19/mo.
Pricing
Start with Social Inbox AI
Pick one product to start. Add the others whenever you are ready, all in one Stronos account.
Recommended
Social Inbox AI
AI replies for social inboxes, comments, and customer messages.
$19/mo
- Instagram + Facebook DMs
- Post & reel comment replies
- Unified social inbox
- On brand answers from your knowledge base
- 7 day free trial
- No credit card required to sign up
- You only need a credit card after 7 days or when you run out of free usage
- $10 usage credit included
Extra usage gets automatic volume discounts.
Add more anytime
Every product shares the same AI and knowledge base, so customers get the same answers everywhere.
Smart Texting + Missed Call Reply
Two way business SMS · Missed call text replies
From $29/mo
AI Voice Receptionist
24/7 inbound call answering · Natural voice with your brand tone
From $49/mo
Web Chat
Embeddable website text chat · On brand answers from your knowledge base
Free to start
FAQ
Questions, answered
Still curious? We are happy to help.
Is Stronos a good Intercom alternative for Instagram?
Yes. Stronos is purpose built for Meta messaging channels, comment automations, and optional SMS and voice, areas where Intercom is not the primary focus.
Can Stronos replace Intercom for website chat?
Stronos offers public web chat pages for businesses that want a hosted chat experience, while excelling at social and phone channels Intercom customers often bolt on separately.
How much does Stronos cost compared to Intercom?
Stronos Social Inbox AI starts at $19/month with a 7 day free trial. Intercom is priced for enterprise support teams, while Stronos lets you mix and match plans.
Does Stronos support SMS and phone calls?
Yes. Smart Texting adds business SMS and missed call text back from $29/month, and AI Voice Receptionist answers inbound calls from $49/month.
Can my team take over conversations from the AI?
Yes. Stronos escalates complex conversations to your team with the full thread so customers never repeat themselves.
Related solutions
Switch from website only chat
Automate Instagram, Facebook, SMS, and voice from one AI assistant.
- Social Inbox AI
- 7 day free trial
- No credit card required
- $19/mo