Data Deletion Instructions for Stronos
Last Updated: 07/21/2026
Stronos is a software platform operated by Peak Stream Horizon, LLC ("Peak Stream Horizon," "Stronos," "we," "our," or "us").
This page explains how to request deletion of your Stronos account data. Verified deletions perform a full wipe of your Stronos workspace in our systems.
1. Requesting Deletion of Your Stronos Account Data
You can request a full wipe in any of these ways:
A. In-app deletion
Sign in to Stronos, open your Profile, and choose Delete my account. You will be asked to confirm by typing DELETE. This permanently deletes your workspace data and login.
B. Email request
Email: info@stronosai.com
Subject Line: Data Deletion Request
Please include:
We may need to verify your identity before processing your request.
C. Third-party platform deletion callback
If you remove Stronos through a connected third-party platform and that platform sends us a data deletion callback, we will full-wipe the mapped Stronos workspace when we can associate that third-party user with your account. Status updates appear at https://www.stronosai.com/data-deletion-status.
- your full name
- the email address associated with your Stronos account
- your company or workspace name, if applicable
- a short statement that you are requesting deletion of your Stronos account data
2. What Full Wipe Deletes
After we verify your request (or complete a third-party deletion callback that maps to your account), we delete or remove, as applicable:
- your Stronos login / authentication credentials;
- your company/workspace data, including messages, comments, SMS and web chat records, voice summaries, agents, knowledge bases, workflows, and settings;
- uploaded files and media associated with your workspace;
- third-party connection tokens and related connection records;
- web chat page configuration and other Stronos records tied to your company workspace; and
- other Stronos-stored personal information for that account that we are not required to retain.
3. Connected Third-Party Platform Data
Deleting your Stronos account does not automatically control or delete data retained by third-party platforms or services. You may also need to disconnect or revoke Stronos access in those third-party settings.
Data about your end customers that remains only with third-party services must be managed directly with those providers or through the business that collected it.
4. Data We May Retain
In some cases, we may retain certain information where necessary to:
Any retained information will be kept only as long as reasonably necessary for those purposes.
- comply with legal obligations (including billing and tax records);
- resolve disputes;
- enforce our agreements;
- detect or prevent fraud, abuse, or security incidents;
- maintain backup, audit, or compliance records for a limited period until backups rotate; or
- complete outstanding billing or transactional obligations.
5. Processing Time
We aim to complete verified deletion requests within 45 days, or sooner where required by applicable law.
If additional time is needed, we will let you know.
6. Request for Information
If you want a copy of the personal information we hold about your Stronos account (instead of or before deletion), email info@stronosai.com with subject line Privacy Access Request. See our Privacy Policy for details.
7. Contact for Data Deletion Requests
Peak Stream Horizon, LLC
doing business as Stronos
701 Heathergate Dr
Pittsburgh, PA 15238
412-713-0976
Privacy Policy: https://www.stronosai.com/privacy-policy