Glossary
What is two way business SMS?
Two way business SMS is texting on a dedicated business phone number where customers can reply—not just receive one way blasts.
Two way business SMS is a messaging channel where businesses send and receive text messages with customers on a business owned phone number, often used for support, reminders, and lead follow up.
What you get
Conversation, not blast
Customers reply naturally instead of clicking a link only.
Missed call pairing
Often combined with automatic text back after missed calls.
AI assisted replies
Stronos can draft answers from your knowledge base.
Compliance matters
Business SMS requires consent and disclosure practices.
Put this to work on your accounts today
Add Smart Texting to capture and reply by text.
How it works
Connect Instagram & Facebook
Link your Meta business accounts in minutes. Stronos uses official Meta APIs so DMs, Messenger, and comments flow into one workspace.
Train your assistant
Upload FAQs, menus, policies, and website content to your knowledge base. Stronos answers in your brand voice—not a generic script.
Enable channels & go live
Turn on DMs, comments, keyword automations, SMS, or voice. Monitor conversations and hand off to your team when a human should step in.
Frequently asked questions
Is two way SMS included in Stronos?
Yes on the Smart Texting plan at $29/month including one business number.
Enable business SMS
Add Smart Texting to capture and reply by text.
- 3-day free trial on Social Inbox AI
- Instagram + Facebook DMs & comments
- On-brand answers from your knowledge base
Try Stronos free for 3 days — automate DMs & comments from $19/mo
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