Glossary
Social media automation glossary
Clear definitions for the terms behind Instagram automation, comment-to-DM workflows, and AI customer communication.
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Comment to DM automation
Keyword triggers that send DMs from comments.
Link in DM
Delivering links privately via DM.
AI agent
What an AI agent is and how businesses use them.
Missed call text back
Auto SMS after missed business calls.
Instagram keyword automation
Keyword triggers on post comments.
Meta messaging API
Official Instagram and Facebook messaging APIs.
Social inbox
Unified DM and comment workspace.
Human handoff
Escalating AI chats to your team.
Chatbot flow
Scripted conversation paths vs AI agents.
Lead capture automation
Automated lead collection in chat.
Lead qualification chatbot
Intake questions before sales handoff.
Two way business SMS
Send and receive texts on a business number.
Keyword automation product
Product page for keyword flows.
Comment LINK guide
How to set up LINK automations.
What you get
Plain-language definitions
Understand automation jargon without a marketing degree.
Linked to guides
Every term connects to how-to content and product pages.
Updated for 2026
Reflects current Instagram and Meta API capabilities.
Built for search & AI
Structured for Google featured snippets and LLM citations.
Put this to work on your accounts today
Deploy comment-to-DM and AI DM automation with Stronos.
How it works
Connect Instagram & Facebook
Link your Meta business accounts in minutes. Stronos uses official Meta APIs so DMs, Messenger, and comments flow into one workspace.
Train your assistant
Upload FAQs, menus, policies, and website content to your knowledge base. Stronos answers in your brand voice—not a generic script.
Enable channels & go live
Turn on DMs, comments, keyword automations, SMS, or voice. Monitor conversations and hand off to your team when a human should step in.
Frequently asked questions
What is comment-to-DM automation?
See our full definition: when someone comments a keyword on your post, a tool automatically sends them a direct message.
Related solutions
Put these concepts to work
Deploy comment-to-DM and AI DM automation with Stronos.
- 3-day free trial on Social Inbox AI
- Instagram + Facebook DMs & comments
- On-brand answers from your knowledge base
Try Stronos free for 3 days — automate DMs & comments from $19/mo
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