Glossary
Social media automation glossary
Plain definitions for Instagram automation, comment to DM, and AI customer messaging. Each term links to a guide so you can put it to work.
- 7 day free trial
- No credit card required
- $19/mo
Explore
Browse glossary
- Comment to DM automationKeywords in comments that send a DM.
- Link in DMSending a link in a private DM.
- AI agentWhat an AI agent is and how businesses use one.
- Missed call text backAn automatic text after a missed business call.
- Instagram keyword automationKeyword triggers on post comments.
- Meta messaging APIHow Instagram and Facebook let apps send messages.
- Social inboxOne inbox for your DMs and comments.
- Human handoffPassing AI chats to your team.
- Chatbot flowScripted chat paths compared to AI agents.
- Lead capture automationCollecting lead details inside chat.
- Lead qualification chatbotAsking intake questions before sales steps in.
- Two way business SMSSending and getting texts on a business number.
- Keyword automation productOur product page for keyword automations.
- Comment LINK guideHow to set up LINK automations.
What you get
What Stronos covers
Plain language definitions
Each term is explained in simple words, with no jargon.
Linked to guides
Every term links to a guide or product page so you can try it.
Updated for 2026
Definitions reflect how Instagram and Facebook messaging work today.
Examples you can use
Terms include simple examples, like a follower commenting LINK to get a DM.
How it works
Go live in four simple steps
No code and no engineering team. If you can fill out a form, you can set up Stronos.
- 1
Create your account
Sign up in minutes and choose the channels you want Stronos to cover: social, SMS, voice, or all of the above.
- 2
Connect your channels
Link Instagram, Facebook, your business number, and website chat. Stronos routes each conversation to the right assistant.
- 3
Train your AI
Add your services, FAQs, policies, and brand voice. Stronos uses it as the source of truth for every reply.
- 4
Go live & review
Stronos handles routine conversations while you review leads, jump in when needed, and refine over time.
7 day free trial. No credit card required. Plans from $19/mo.
Pricing
Start with Social Inbox AI
Pick one product to start. Add the others whenever you are ready, all in one Stronos account.
Recommended
Social Inbox AI
AI replies for social inboxes, comments, and customer messages.
$19/mo
- Instagram + Facebook DMs
- Post & reel comment replies
- Unified social inbox
- On brand answers from your knowledge base
- 7 day free trial
- No credit card required to sign up
- You only need a credit card after 7 days or when you run out of free usage
- $10 usage credit included
Extra usage gets automatic volume discounts.
Add more anytime
Every product shares the same AI and knowledge base, so customers get the same answers everywhere.
Smart Texting + Missed Call Reply
Two way business SMS · Missed call text replies
From $29/mo
AI Voice Receptionist
24/7 inbound call answering · Natural voice with your brand tone
From $49/mo
Web Chat
Embeddable website text chat · On brand answers from your knowledge base
Free to start
FAQ
Questions, answered
Still curious? We are happy to help.
What is comment to DM automation?
When someone comments a keyword on your post, a tool sends them a DM automatically. It is often used to share links and offers.
What is link in DM?
Link in DM means sending a link in a private message instead of in the post. It pairs well with comment keywords.
What is human handoff?
Human handoff is when the AI passes a chat to a person on your team. It happens when a question needs a human.
What is a social inbox?
A social inbox puts your Instagram and Facebook DMs and comments in one place. You can see and answer them from one screen.
Which Stronos product uses these terms?
Social Inbox AI covers DMs, comments, and keyword automations for $19/mo. It starts with a 7 day free trial.
Related solutions
Put these ideas to work
Create your account and set up your first comment to DM automation.
- Social Inbox AI
- 7 day free trial
- No credit card required
- $19/mo