Glossary
What is human handoff?
Human handoff is when an AI assistant transfers a conversation to a person—passing along the full message history so the customer never has to repeat themselves.
Human handoff is the process of escalating an automated AI conversation to a human agent with complete conversation context and customer details.
What you get
When to hand off
Complex requests, sensitive topics, high value sales, or explicit customer requests.
Context preservation
Stronos includes thread history so your team continues seamlessly.
Multi channel
Handoff applies to Instagram DMs, Messenger, SMS, and voice summaries.
AI plus human
Automation handles volume; humans handle nuance.
Put this to work on your accounts today
Deploy AI with smart escalation rules.
How it works
Connect Instagram & Facebook
Link your Meta business accounts in minutes. Stronos uses official Meta APIs so DMs, Messenger, and comments flow into one workspace.
Train your assistant
Upload FAQs, menus, policies, and website content to your knowledge base. Stronos answers in your brand voice—not a generic script.
Enable channels & go live
Turn on DMs, comments, keyword automations, SMS, or voice. Monitor conversations and hand off to your team when a human should step in.
Frequently asked questions
Can I disable AI and reply manually in Stronos?
Yes. You control automation levels and can take over any conversation.
Automate first, hand off when it matters
Deploy AI with smart escalation rules.
- 3-day free trial on Social Inbox AI
- Instagram + Facebook DMs & comments
- On-brand answers from your knowledge base
Try Stronos free for 3 days — automate DMs & comments from $19/mo
Start free trial