Glossary
What is a social inbox?
A social inbox is a unified workspace where businesses manage Instagram DMs, Facebook Messenger, and public comment notifications—ideally with AI assistance and human handoff.
A social inbox is a single interface for managing direct messages and social conversations across platforms like Instagram and Facebook instead of switching between native apps.
What you get
Why businesses need it
Social leads arrive on multiple channels. A unified inbox prevents missed messages.
AI first inbox
Stronos Social Inbox AI automates first responses and escalates when needed.
Comment plus DM
Modern social inboxes include public comment engagement—not just private messages.
Team collaboration
Hand off threads with full context so nobody repeats questions.
How it works
Connect Instagram & Facebook
Link your Meta business accounts in minutes. Stronos uses official Meta APIs so DMs, Messenger, and comments flow into one workspace.
Train your assistant
Upload FAQs, menus, policies, and website content to your knowledge base. Stronos answers in your brand voice—not a generic script.
Enable channels & go live
Turn on DMs, comments, keyword automations, SMS, or voice. Monitor conversations and hand off to your team when a human should step in.
Frequently asked questions
How is a social inbox different from a CRM?
A social inbox focuses on messaging channels. CRMs track broader sales pipelines. Stronos focuses on AI customer communication.
Unify your social inbox
Try Social Inbox AI from $19/mo.
- 3-day free trial on Social Inbox AI
- Instagram + Facebook DMs & comments
- On-brand answers from your knowledge base
Try Stronos free for 3 days — automate DMs & comments from $19/mo
Start free trial