Documentation

Documentation

enable channels

NAME

stronos enable channels: Turn channels on for an agent

SYNOPSIS

stronos enable channels

DESCRIPTION

Map entitlements from your plan to the agent Channels panel.

ChannelNeeds
Instagram DM / commentsSocial plan + Meta connection + agent toggle
Facebook Messenger / commentsSocial plan + Meta connection + agent toggle
SMS + missed call replyTexting plan + number + compliance + agent toggle
Voice receptionistVoice plan + number + Retell config + agent toggle
Web ChatWeb Chat product + agent toggle + Lab publish
Web Chat VoiceWeb Chat Voice add on + Retell agent + Labs toggle

Open the agent workspace → Channels. Enable only the surfaces you are ready to staff with knowledge and handoff rules.

SEE ALSO